August 22, 2002
Can Web Services Make CRM Lovable?
CRMDaily.com: Can Web Services Make CRM Lovable? (also at yahoo)
Web services -- basically, software that is used by other software via Internet protocols and formats to link and integrate applications -- is going to remake CRM integration as it is currently known and hated.
So true. On our current project we are using BEA
Weblogic to provide Webservices to a Siebel
application, and it works like a charm (although some "hacking" is required since Siebel by default expects a "SiebelMessage" instead of a SOAP
The article suggests proviging services from the CRM application itself towards a portal/frontend, which indeed may make a lot of sense in some cases. For a variety of reasons, we stick to the Siebel web-frontend, though.
More info on Siebel integration here (our project does not use infogain products nor have I tested them; I just link to thiw whitepaper, as it provides some introductory background information on Siebel integration).
I am about to start a project that'd attempt
to extract data out of sibel via a webServices
interface. Do you have any suggestion on any reading
BTW; the link to 'infogain' is dead !
Thanks - Sanjay
Our company recently completed a POC with Siebel and found outbound web services invocations from Siebel to an Axis-based server be very quirky and unreliable to say the least. No problem invoking Siebel web services, however.
I have increasingly seen this trend as well. Although customers often loath there current CRM software, they are much more receptive to using a web based system. I don't know why this is, but it could have much to do with the ability to access the information from anywhere, on any platform.
Referrers to this page
TrackBack URL for this entry:
21999 visits (1 today, 1 this week)