In a grey little corner on the Syntagma Square (main station) metro in Athens, an Athens 2004 Olympic interactive information screen is mounted. Being the first deployed kiosk of many more to come, one must presume, I gave it a spin.
It's a pretty standard info kiosk layout: limited/no instructions, and a basic touchscreen displaying information mounted on a colourful booth/stand.
Surprisingly, however, whereas most such kiosks traditionally serve a custom, finger-pointing-friendly GUI or a font-sized-up version of a limited "intranet" website, the Athens 2004 booth displayed only the Athens 2004 Olympic games main website.
Visit the site at www.athens2004.com/ and notice how very little of the site is clickable. To expand most page items, you can not click on the associated images or the introductory text, only a little blue arrow. For press releases, not even the date or the header is clickable(!)... Even as websites go it's not easy to get around, much less when trying to click mini-icons with large fingers.
Clearly there is a case here for redesigning either the main site itself (not likely) or, if the site is driven by a content management system (which one must presume) - to generate a more finger-friendly interface.
Some observations on kiosk usability, not rooted in extensive studies but on my personal experiences:
Anders Jacobsen |